An increasing number of customers desire to have a swift and convenient self-service solution that helps them to resolve any problem that may crop up while shopping. You can tap into this requirement and leverage the
Whatsapp bot service to provide a branded virtual assistant to the customers. This virtual assistant can greet customers, answers common queries and concerns, as well as drive awareness of distinguished self-service customer journeys that are possible through the channel, ranging from store stock checks to account recovery. If all the self-service options have been exhausted or an enquiry has been identified to be really complex, a customer service agent will be directly connected to the chat in order to take over the conversation.
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