A chatbot platform is a service that allows marketers to create and maintain chatbots for various messengers. This has caused an increase in the need of a robust customer service. Implementing AI chatbot platform way in allowing companies to manage a large number of customer queries in a comparatively short period. Even though chatbot implementation does involve a certain amount of investment, it ideally is way lower than the traditional customer service model that largely involves salaries, infrastructure, training and multiple other resources. Here are some of the ways in which the usage of chatbots can effectively help a business:
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